Cybersex Station Gay Help Desk
AOL
USERS: The Web Crawler (AOL Browser) is NOT compatible with our video! To
get in on all the action, you must download Netscape 2.2 or higher. To get
a free copy of Netscape, please click
here or call
1-800-827-6364.
If
you are experiencing any other difficulties, and you are sure that you are
using Netscape 2.2 or higher, please call our Tech Support Line at 1-800-685-9236, or outside
North America call USA 1-617-341-2743.
Forgot
your
password?
Send
us feedback?
If you need a free
download of Netscape Navigator click here.
Frequently
Asked Questions
1.
I was approved to enter the show, but I'm not using Netscape Navigator -
what should I do to enter the show?
2.
The message says Java Script needed, contact support - what now?
3.
I'm using Netscape with Java Script enabled and it still won't let me in,
even though I know I have a valid username and password. What else could
be causing this?
4.
Is there another way to buy time other than with a credit card over the
web?
5.
Problems with Java in Netscape Communicator, trouble enabling java or java
script with Communicator?
6.
Can I use my time in any of the 5 services?
7.
Can I save my time and use it later or must I use it all in one session?
If
you are having any other difficulties with your account, please feel free
to Email us at mailto:feedbac@ntlinternet.com
- Be
sure to include your username, your password, the last 8 digits of the
credit card used for billing and a description of the problem you are having
including any error messages received.
Answers
1.
Netscape Navigator (version 2.03 or higher) is needed for the live video.
If you are not running Netscape Navigator and you have never downloaded
it before, you need to follow these instructions for a free download of
Netscape Navigator:
- The
Navigator will not interfere with Internet Explorer in any way and both
may be used at the same time. Download Navigator version 4.03 stand alone
from the Netscape page at:
http://www.netscape.com/download/client_download.html?navigatorstandalone4.03
- When
you click to download, the computer will ask you what to do with the file
-
Save the file to the disk and write down the name of the directory where
your computer saves this file.
- After
the download is complete, disconnect from the web and run the file that
you've downloaded by clicking on Start, Run and then browse for the file
you've downloaded. The file you need to run is named n32e403.exe (note:
if you downloaded other than the 4.3 stand alone the file name will be
different but something similar). This will install the program Netscape
Navigator onto your computer as a program file. Once installation is complete,
reconnect to the web and run the program file called Netscape Navigator
and you will be ready to enter the show.
If
you have any questions or difficulties getting the Netscape Navigator, our
tech support line is available from 9 AM to 5 AM EST by calling 800-685-9236
(within US) or 617-341-2743 (int'l callers).
2.
If you receive an error message about Java Script, this usually indicates
that you are not running the Netscape Navigator (if Navigator is running
the letter "N" will be visible on the right side of the screen).
- To
run Netscape, click on Start, Program Files, Netscape Navigator. If there
is no Navigator program, follow the free download instructions above.
- If
you are running Navigator and you are getting this message, you need to
check the java script settings - go to the Netscape Options menu (click
on Options once), select Network Preferences, click on Languages and make
sure there is a check next to Enable Java Script.
3.
Check that your Navigator proxies are set to "No Proxies" by doing
the following:
- Go
to the Netscape Options menu.
- Click
on Options once.
- Click
on Network Preferences.
- Click
on the Proxies button in the middle. You should make sure that the "No
Proxies" option is selected by clicking next to it.
Are
you behind a firewall? If you are on a company computer or any computer
which is behind a firewall, you will be unable to receive the live video
because the firewall will not let it pass. You should try to circumvent
the firewall (this may be done by using a dialup internet provider).
4.
To buy time without a credit card, you can mail us a check for any show
amount. Just include a photocopy of your photo identification to verify
that you are over 18. Make the checks out to NTL Internet and mail to:
- NTL
Internet
1280A Belmont St. #191
Brockton, MA 02401
Be
sure to include your Email address so that we may notify you of your account
details.
5.
To enable java script in the communicator, please go through the following
2 steps:
- Click
on edit tool bar and go to preferences on the bottom.
- Double
click on the Advanced folder and set Java buttons as desired.
6.
No, we're sorry, but at this time you must purchase time for each service
separately.
7.
You may use your time over as many sessions you want, until the time has
run out. To save your time, simply click on the X in the top right corner
and exit the session, or click on change room.
